Applies To:

Accessing ALM 11.0 on Windows 7 64-bit with Internet Explorer 9.


Issue Summary:

Attempting to access ALM 11.0 an infinite loop asking to download  Once installed it instantly ask to install the Platform loader again, over and over again.  The same machine had connected previously to ALM without any problems.  


Steps To Fix:

Determined that IE 9 will only work with ALM if it is running the 32-bit version of IE.  Even inside a 64-bit system.  

To open the 32-bit version of IE, go to:

C:\Program Files (x86)\Internet Explorer\iexplore.exe


Once IE 9 32-bit is open, navigate to the ALM server to verify that fixes the connection problem.