Applies To:

ALM/Quality Center all versions.

 

Issue Summary:

Quality Center authentication changed from LDAP to Quality Center and the user become locked out.

 

Solution:

To revert the LDAP authentication back to Quality Center use the following steps:

 

  1. Stop QC Service.
  2. Go into the Site Admin schema directly and modify the PARAMS table with this SQL Statement
  3. UPDATE td.PARAMS SET PARAM_VALUE = "QualityCenter" WHERE PARAM_NAME="AUTHENTICATION";
  4. Start QC Service and add a LDAP user to the Site Administrators group via the Site Users tab.
  5. Change the authentication type back to "LDAP" in Site Users tab again or revert step 2.
  6. Now the site admin user should be able to login to Site Admin with the newly added LDAP user account