Applies to:

Installing ALM

 

Issue Summary:

When doing a fresh install got an error that says; “Secondary Logon service is down and cannot validate the user. By continuing, you confirm that the user has the necessary privileges and prerequisites run as a service.”

 

Steps to fix the Error:

  1. Open services.msc
  2. Find Secondary Logon among the services
  3. Double-click the "Secondary Logon" service, which shows the Secondary Logon properties for server.
  4. If the Startup Type is "Disabled" change it to "Manual" or "Automatic".
  5. If the Service Status is "Stopped", click on the Start button to start the service.

 

Once the Secondary Login service is started, retry the installation.