Applies to:
Server is Muted
Issue Summary:
We finished installing and starting the ALM server. When the ALM server went to start we got the following error message.
Server on 'USRIWGMERCURY11' has entered an unstable state, please contact your site administrator.
status=MUTED, label=QC server is muted due to unrecoverable error, cause=null,
StackTrace=
java.lang.ExceptionInInitializerError
at com.hp.alm.platform.license.LicenseManagerImpl.getLicenseEngine(LicenseManagerImpl.java:335)
at com.hp.alm.platform.license.LicenseManagerImpl.validateLicense(LicenseManagerImpl.java:254)
at com.hp.alm.platform.server.CTdServerNode.validatePPULicense(CTdServerNode.java:436)
at com.hp.alm.platform.server.CTdServerNode.initJobs(CTdServerNode.java:417)
at com.hp.alm.platform.server.CTdServerNode.startServerNodeTasks(CTdServerNode.java:282)
at com.hp.alm.platform.server.CAbsBaseServerNode.initServerNode(CAbsBaseServerNode.java:90)
Steps to fix the problem:
Our problem was our user we were using to run the service of ALM didn’t have permission to log onto the computer housing the file repository. The user was a strictly a local user on the ALM Server. Once we got a service account that worked on both machine we no longer had the problem.
Also, make sure that the repository file path used for the primary ALM node (node 1) is the same that is used for the secondary node (node 2). This may require re-installing node 1 with and updated repository path of \\<ComputerName>\<RepositoryLocation>. The exact file path can be found by opening the shared folder options for the folder. When installing node 2 use the exact same repository path location.