Are you unable to import LDAP users to HP ALM Site Administration? 


If you are experiencing the following symptoms the below fix may help:

  • When trying to import LDAP users to HP ALM Site Administration you notice the import button is grayed out and it will not let you import a user. 
  • When trying to search for LDAP user by keyword your results don't return any users. 


Import LDAP Users Step 1


After setting your LDAP URL, User and Password check that you also clicked set default.